Frequently Asked Questions

Everything you need to know about shopping with Aurea.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

Aurea accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How do I know if a product is in stock?

Inventory levels are updated in real-time on our product pages. If an item is out of stock, you can sign up for our waitlist to be notified as soon as it is replenished.